Q: What are the advantages of a DOCKR subscription?

The DOCKR subscription offers 3 big advantages: 1 . All-in: maintenance, insurance and roadside assistance are all included 2 . Flexible: no major investment required, monthly commitment and switching vehicles easily 3 . Customised: thanks to the option of a custom insert or a branded bike

Question 1

What are the advantages of a DOCKR subscription?

Accepted Answer

The DOCKR subscription offers 3 big advantages:

1. All-in: maintenance, insurance and roadside assistance are all included

2. Flexible: no major investment required, monthly commitment and switching vehicles easily

3. Customised: thanks to the option of a custom insert or a branded bike

Question 2

What should I do if the vehicle is stolen?

Accepted Answer

Did the bike get stolen? That’s annoying! Report the stolen vehicle and we will help you! After we receive this form and you report the theft to the police, we will make sure that you can get back on the road as soon as possible.

Question 3

Are there any costs that are not included in the subscription?

Accepted Answer

Damage and repairs due to improper use are entirely at your own expense. This also applies to traffic fines and the costs for charging the batteries. Furthermore, an excess deductible applies in the event of theft, irreparable damage, loss and accidents if there is no culpable conduct.

Question 4

How many kilometres does a DOCKR cover on a full charge?

Accepted Answer

This depends on the type of vehicle and whether you use one or two batteries. The cargo weight and the type of electric pedal assistance also play a role. On average, DOCKRs can last 40 kilometres on one battery and 80 kilometres with two batteries, per full charge.

Question 5

What happens if my DOCKR is broken?

Accepted Answer

If your DOCKR is broken, we’ll stop by for repairs. If a repair cannot be carried out on site, we will arrange replacement transport as soon as possible. In this case, the replacement vehicle is free of charge.

Navigating your community like a boss.

Direct sales of vehicles

Vehicle subscriptions

Mobility as a service

Why Today?

Navigating the inner city faster

Sustainable business

Cost savings

Speak to one
of our experts.

Breeze through the
city in 3 steps

1. Choose

2. Delivery

3. Ride

Frequently asked questions

The DOCKR subscription offers 3 big advantages:

1. All-in: maintenance, insurance and roadside assistance are all included

2. Flexible: no major investment required, monthly commitment and switching vehicles easily

3. Customised: thanks to the option of a custom insert or a branded bike

Did the bike get stolen? That’s annoying! Report the stolen vehicle and we will help you! After we receive this form and you report the theft to the police, we will make sure that you can get back on the road as soon as possible.

Damage and repairs due to improper use are entirely at your own expense. This also applies to traffic fines and the costs for charging the batteries. Furthermore, an excess deductible applies in the event of theft, irreparable damage, loss and accidents if there is no culpable conduct.

This depends on the type of vehicle and whether you use one or two batteries. The cargo weight and the type of electric pedal assistance also play a role. On average, DOCKRs can last 40 kilometres on one battery and 80 kilometres with two batteries, per full charge.

If your DOCKR is broken, we’ll stop by for repairs. If a repair cannot be carried out on site, we will arrange replacement transport as soon as possible. In this case, the replacement vehicle is free of charge.

Navigating your community like a boss.

Direct sales of vehicles

Vehicle subscriptions

Mobility as a service

Why Today?

Navigating the inner city faster

Sustainable business

Cost savings

Speak to one of our experts.

Breeze through the city in 3 steps

1. Choose

2. Delivery

3. Ride

Frequently asked questions

The DOCKR subscription offers 3 big advantages:

1. All-in: maintenance, insurance and roadside assistance are all included

2. Flexible: no major investment required, monthly commitment and switching vehicles easily

3. Customised: thanks to the option of a custom insert or a branded bike

Did the bike get stolen? That’s annoying! Report the stolen vehicle and we will help you! After we receive this form and you report the theft to the police, we will make sure that you can get back on the road as soon as possible.

Damage and repairs due to improper use are entirely at your own expense. This also applies to traffic fines and the costs for charging the batteries. Furthermore, an excess deductible applies in the event of theft, irreparable damage, loss and accidents if there is no culpable conduct.

This depends on the type of vehicle and whether you use one or two batteries. The cargo weight and the type of electric pedal assistance also play a role. On average, DOCKRs can last 40 kilometres on one battery and 80 kilometres with two batteries, per full charge.

If your DOCKR is broken, we’ll stop by for repairs. If a repair cannot be carried out on site, we will arrange replacement transport as soon as possible. In this case, the replacement vehicle is free of charge.

Speak to one
of our experts.

Breeze through the
city in 3 steps